Shipping policy
SHIPPING POLICY
Thank you for shopping with AIRNERGY.
We currently ship nationwide across South Africa using The Courier Guy as our official delivery partner.
All orders are processed Monday to Friday, excluding weekends and public holidays.
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ORDER PROCESSING
Please allow 1–2 business days for order processing, packing, and dispatch after your order has been confirmed.
During product drops, promotional periods, or high-order volumes, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email or SMS with tracking details.
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ESTIMATED DELIVERY TIMES
Delivery timelines begin once your order has been dispatched.
Major Cities / Main Centres (Johannesburg, Pretoria, Cape Town, Durban, etc.)
Estimated delivery: 1–3 business days
Regional / Outlying Areas
Estimated delivery: 2–5 business days
Please note:
Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, remote area routing, or unforeseen delays.
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SHIPPING FEES
Shipping fees are calculated at checkout based on your delivery location and parcel size.
Any free shipping promotions will be clearly stated on the website when applicable.
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DELIVERY REQUIREMENTS
Please ensure:
- Your shipping address is complete and accurate
- A valid mobile number is provided
- Someone is available to receive the parcel during delivery hours
Courier deliveries are generally made during business hours:
Monday – Friday | 08:00 – 17:00
We do not deliver to P.O. Boxes.
A signature or delivery confirmation may be required upon delivery.
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FAILED DELIVERY ATTEMPTS
If delivery cannot be completed due to:
- Incorrect address details
- No recipient available
- Inaccessible delivery location
the parcel may be returned to us or re-attempted according to courier procedures.
Additional shipping charges may apply for re-delivery.
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LOST / DELAYED PARCELS
Once your parcel has been handed over to the courier, AIRNERGY will assist with tracking and support, but delivery timelines remain subject to the courier's operations.
If your parcel appears significantly delayed, please contact us and we’ll assist in resolving the issue.
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DAMAGED PARCELS
If your package arrives visibly damaged, please notify us within 48 hours of delivery with photos so we can investigate and assist.
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CONTACT
AIRNERGY Support
Email: support@airnergystore.com
Phone: +27 68 268 8818